Policies.

Arrival and Departure Policy.

Check in - 1500 Hours Early arrival is subject to availability. For guaranteed early check-in, reservation needs to be made starting from the previous night.

Check out - 12 Noon Later check-outs are available on request and subject to availability.

Please note that all Special Requests are subject to availability and additional charges may apply.

As per UAE law, all guests including children are required to present original, valid ID (UAE National ID) or Passport in order to have smooth check in.

The resort’s facilities such as the swimming pool, beach, restaurant, and fitness centre are accessible to guests prior to check-in and post-check-out.

Guarantee Policy.

Upon check in, guests are kindly requested to present the same credit card used to make the reservation. If the same credit card is not available, the deposit amount will be refunded to the card, and a different card/payment method will be required.

Cancellation Policy.

Guests are request to cancel reservation within the stipulated period mentioned below to avoid any cancellation charges.

Occupancy Policy.

Guests are required to take extra rooms for additional persons more than the maximum permitted occupants of the rooms, suites and villas. Valid Government IDs must be shared mandatorily for all occupants of the room in order to check in.  

Child Policy.

One child under 12 years' age can be accommodated in the parents' room.

Baby cot will be provided on complimentary (subject to request and availability) basis. Maximum of 1 extra bed or 1 baby cot can be arranged per room.

If a child is above 12 years of age, a separate room will be required at the parent's applicable room rate. (An extra bed shall not be provided for anyone over 12 years of age.)

Should you wish to take a separate room for children below 12 years age, we are pleased to offer the same at 50% price of the parents' room (subject to adequate availability in the same category).

Meals for children aged up to six are complimentary when dining from the restaurant buffet. For children aged six to twelve, meals are charged at 50% of the parent's meal plan rate. Meals for children above twelve are charged at full price. À la carte meals and In-Room Dining orders will be charged as per the menu.

Kids Club Policy.

Parents and guardians are allowed inside the Kids Club for kids below 4 years old.

The maximum capacity of the Kids Club is 8 children at a time. Our attendant may ask the guest to come back at a later time if the Kids Club has reached is full capacity in order to ensure proper supervision and safety of the children. Children will be asked to socially distance themselves.

Children in the toddler pools must be accompanied by a parent. Our toddler pools do not have a life guard on duty.

Children that present any ill symptoms are not allowed to stay at the Kids Club due to the safety of other children.

Children are required to behave respectfully towards other children, our personnel and our equipment at all times. Any misbehavior will be reported to parents and the management reserves the right to restrict access to the Kids Club to children who refuse to follow our rules and regulations.

Other Policy.

Outside food, speakers, shisha, parties and party embellishments are not permitted in the rooms, suites and villas.

Our villas are equipped with a beautiful compact self-service pantry comprising of a microwave, refrigerator and a toaster. Any type of cooking equipment including gas burners are not permitted in the rooms, suites and villas

Pets are not allowed in the resort. Kids’ scooters and bicycles must be driven on the buggy driveway only.

We recommend guests to keep balcony doors closed in the rooms, suites and villas to prevent insects from entering. Please note that air-conditioning will switch off automatically when balcony or terrace doors are open.

Inflatable floats are not allowed in the main swimming pool. Villa guests can use them in their private pool. The standard swimming pool temperature is maintained between 31 and 33 degrees Celsius as per global standards.

Rooms, suites and villas are exclusive to our resident guests or the hotel facilities are available for guest's who choose to avail the Luxury Day Retreats.

At the Restaurants and the Bars, guests are welcome to wear comfortable resort wear for breakfast, lunch and smart casual for dinner. We respectfully ask guests to refrain from wearing beachwear for Breakfast, Lunch and Sportswear, Beach wear and flip flops for dinner. National Attire is welcome for breakfast, lunch and dinner

Spa Policy.

The Oberoi Spa is for the exclusive use of our resident guests and the guests enjoying our Luxury Day Retreats.

Facilities & Services

With Our Compliments

On Request, Chargeable